Care Navigator

We have exciting opportunities to join our busy team of over 30 Care Navigators.

We are looking for enthusiastic, hard working and flexible people to work across our 3 Practices.

Our team offers care navigation to patients, assisting with patient queries and supports the clinical team in timely communication with patients.

Our team work across three branches but all access the same system and work together to provide excellent levels of care to our patients.

Our team works from 7:30am-6:30pm Monday to Friday. We are looking for people that can work between these hours on a part time basis.

This role requires at least three fixed shifts a week. In addition, the successful candidate will also be able to pick up regular bank shifts.

Previous applicants need not apply.

Our Care Navigation staff are the first point of contact for the Practice, whether it be face to face, by telephone, or via an online communication offering support and guidance to patients on choosing the right service for their needs.

The team handle and file all incoming clinical documentation identifying relevant clinical information, coding appropriately and complete any actions required.

Care Navigators support clinicians by liaising with patients regarding appointments and general enquiries and also liaises with other healthcare providers to support patient care.

Experience of working in a high pressure reception environment and providing a service to the general public is essential as is a passion for providing excellent customer service.

Darwin Medical Practice has a team of over 100 staff and provides care to over 24,000 patients. The reception team consists of more than 30 Care Navigators and whilst the role can sometimes be pressurised, the team are very friendly and supportive of each other. The team is led by our Operations Support Manager and Operations Team Coordinator.

The wider practice ethos is to provide excellent care to our patients, showing respect to both patients and our colleagues.

All teams meet regularly to discuss updates, share training and changes to processes but we also have whole practice sessions to ensure that everyone is informed about practice developments and has chance to meet others that they would not usually see.

Reporting Relationships

Responsible to Operations Support Manager

About Darwin Medical Practice

Darwin Medical Practice provides services from Greenwood Health Centre, Lichfield Road, Burntwood, St Chads Health Centre, Dimbles Lane, Lichfield and Chasetown Medical Centre, 29-31 High Street, Chasetown, Burntwood.

Our aim is to deliver a high quality service which will benefit our patients. With a large team working together we will maintain and improve the quality of care with the sharing of expertise and skills, this will enable patients to have more choice. We have a coordinated approach, developing our teams to support patients with long term and complex conditions.

We value our relationship with our patients and have an active Patient Participation Group to help us deliver the best service possible.

Let us help patients live a full and active life.

Teams

The following teams make up Darwin Medical Practice

• Clinical staff including GPs and Partners
• Management
• Business Support including Business Admin, Patient Liaison and Finance
• Operations Support including Secretaries, Care Navigation and Coding & Workflow

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, healthcare workers or the business of…