Community Highway Support Officer

Job Introduction

Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community. We are committed to fixing more roads and improving transport and digital connections and we are making a significant investment into our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future.

• Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• Provide a first‑line response to enquiries and be the go‑to person for community enquiries related to highways.
• Interrogate digital records and GIS systems.
• Collate information to respond to requests.
• Support the production of reports and programmes of work.

• Have experience of working with complex data and responding to written and verbal enquiries.
• Have business administration experience or equivalent qualifications.
• Have excellent customer service skills.
• Have an ability to interpret maps with a good attention to detail.

We’re happy to discuss flexible working arrangements.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.