Customer Service Representative

Position: Customer Service Representative (Permanent)
At Saint-Gobain Construction Chemicals UK & Ireland, we're looking for a Customer Service Representative to join our Customer Service team in Tamworth. This role plays a vital part in keeping our customers, sales teams and internal operations connected - delivering a smooth, accurate and reliable service every day.

This vacancy has arisen due to retirement, offering a great opportunity to join an experienced, supportive team at a time of growth. This is an office-based role based in Tamworth, with working hours Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm.

Saint-Gobain Construction Chemicals is part of Saint-Gobain UK & Ireland - a global leader in light and sustainable construction. We supply innovative solutions to the construction industry and support projects of all sizes, including major infrastructure developments.

What we're looking for:

Experience in a customer service or order processing role, with confidence handling calls and emails
Strong attention to detail, particularly with pricing, inputting orders and delivery requirements
Ability to prioritise and juggle multiple tasks in a fast-paced environment
Confident communicator who builds positive relationships with customers and internal teams
Comfortable using IT systems; SAP experience is desirable, but training will be provided

What you'll be doing:

Acting as the first point of contact for customer enquiries via phone and email
Providing information on stock availability, lead times and pricing, and processing customer orders
Liaising closely with Sales, Supply Chain, Transport and Planning to ensure accurate and timely deliveries
Managing aftersales queries and supporting customers through to resolution
Working with order books and systems (SAP and Salesforce) to support planning and prioritisation

Are Construction Chemicals and Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you