Customer Service Manager

Job Overview

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager.

This role will lead a team of 2 but very much lead by example and be a part of the team.

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans, experience investigating warranties and ideally from WHITE GOODS OR ELECTRICAL GOODS DISTRIBUTION / MANUFACTURING BACKGROUND.

Salary - £35,000 to £45,000.

Working hours are Monday to Friday 8am to 5pm.

• Day to day management of customer service team
• Complaint resolution
• Warranty investigation / credits and returns
• Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs
• Training and mentoring of customer service advisors
• Onboarding and recruitment of new employees
• Setting customer satisfaction targets / KPI's and managing
• Ensuring the customer journey is seamless
• Implementing new processes and continuous improvement of processes and systems
• Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are driven Customer Service / Customer Experience Manager / Leader then please apply