Contract Administrator

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A Contract Administrator works closely with the Contracts Manager to ensure that the Maintenance contracts are administered in a good and orderly fashion, ensuring that Ascom can deliver its obligations to customers.

• Assure that Maintenance contracts are kept current
• Support with the Invoice of service contracts
• Contract information is available where needed
• Administrate Maintenance contracts according to Standard Operating Procedures (SOP)
• Ensure new contracts and renewals are processed and cancellations are registered
• Update installed base for Maintenance contract customers according to SOP
• Ensure that the Customer Support organisation is aware of our obligations
• Plan maintenance toward dispatch function
• Assist in planning the correct capacity
• Support Sales with quotes for new Maintenance contracts or extensions to existing ones
• Handle and/or Escalate customer issues with contracts and invoices

Reports to:

Customer Care Manager.

• Documented knowledge of relevant ERP systems
• Good communication skills in writing both English

• Strong administrative skills with a minimum 3 years work experience in similar positions
• Experience with Microsoft Office tools
• Strong attention to detail

Mid-Senior level

Contract

Management and Manufacturing

Hospitals and Health Care