Network Infra Service Delivery Manager

Contract Type

C2C

Libertyville, Illinois

The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising of network devices, access points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers. The SDM will manage the operation, shift, overlap, lead incident triaging and control.

• Proficient with Cisco CLI, Meraki Dashboard, Forti Gate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
• Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
• Hands‑on with VPNs, firewalls, NAT, ACLs, and QoS policies.
• Familiar with network monitoring tools (Solar Winds, PRTG, Logic Monitor, etc.) and ITSM tools (Service Now, Remedy).
• Working knowledge of Azure virtual networking (VNets, Express Route, VPN Gateway).
• Understanding of ITIL processes, particularly Incident, Problem, and Change Management.
• Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center‑cloud environments.
• Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
• Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell Power Store / Isilon.
• Experience with network performance monitoring tools (Solar Winds, PRTG, or Azure Network Watcher).
• Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
• Good documentation, communication, and cross‑team collaboration skills.