Workplace Technologies Engineer

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Volkswagen Financial Services, a wholly‑owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End‑of‑Term vehicle disposition.

This position is Career Level 20P and located in Libertyville, IL with a Role Classification of Hybrid.

The Workplace Technologies Engineer is responsible for designing, implementing, maintaining, and supporting all components of the Office 365 and Windows PC environments in a diverse enterprise setting. This role serves as a subject‑matter expert for Office 365, legacy on‑premises productivity applications, and Windows deployment automation. The engineer will create and manage software deployment packages, develop scripts for complex configurations, and provide advanced troubleshooting and technical support for end‑user computing and conferencing systems.

Main responsibility – 80%

• Manage & monitor deployment of all client Windows Operating systems, software, patches, critical updates, and service packs on a timely basis in physical and virtual environments
• Develop and maintain automated deployment systems which cater to self‑service
• Recommend process improvements to ensure system scalability and reliability
• Monitor the health of distribution points as well as content being distributed throughout the enterprise
• Assist in the development, implementation, and support of client systems management
• Work with the Sr. Manager, Workplace Technologies to develop deployment specifications and configurations
• Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem‑solving solutions for corporate customers including issues escalated to the highest level of management
• Microsoft Teams conferencing room systems, including design, hardware/software evaluations, monitoring, and troubleshooting
• Collaborate with subject‑matter experts and escalation managers when additional support is needed
• Work hand in hand with architects and engineers to design Workplace Technologies solutions
• Intimate understanding of Networking Technologies (WiFi, DNS, DHCP, VLAN’s and VPN troubleshooting)
• Maintain technical knowledge in the industry with internal/external training to improve performance and develop specialization
• Deep understanding of the entire M365 application stack to include the various subscription plans
• Active Directory & Entra
• Strong experience with Microsoft Intune/SCCM

Additional responsibilities – 10%

• 3rd level support for the end‑user computing platform
• Maintain technical knowledge in the industry with internal/external training

Additional responsibilities – 10%

• Develop scripts to evaluate the environment and deploy solutions using Power Shell

Required

Education:

• B.S. in Computer Science (or equivalent experience)
• 7+ years in Information Technology
• 7+ years supporting Workplace Technologies Services;
  Microsoft M365 and/or Microsoft server technologies (e.g. Exchange Server, SharePoint Server and/or One Drive) and/or Microsoft Windows operating systems, configuration and deployment platforms (SCCM, Intune) and client‑based applications
• 2+ years’ experience with scripting and automation technologies (Power Shell, Microsoft Graph API, Azure Automation)

Skills:

• Comprehensive knowledge of the M365 suite (Word, Excel, PowerPoint, Outlook, One Drive, Windows OS, Power Platform, Viva Platform)
• Active Directory & Entra
• SharePoint Online, Exchange Online, Microsoft Teams
• Microsoft Windows 10/11 Enterprise
• Microsoft System Center Configuration Manager and Intune
• Group policy creation and administration
• Proficiency in managing and securing endpoints (laptops, printers, scanners, mobile devices)
• Virtual Workstation system design and administration
• Windows Power Shell, Shell & vb Script (scripting)
• Basic knowledge of networking, server, and…