Patient Service Specialist

Overview

Patient Service Specialist – Libertyville, IL

Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as excellence in time management, multi-tasking, and a faster-paced environment. This employee will need to be able to manage all front desk operations including but not limited to phones, scheduling, insurance verifications, faxing/scanning, quality assurance, cleaning/sanitizing, assisting with laundry, and patient aide work as appropriate.

Location:

1585 N MILWAUKEE AVE STE 101 LIBERTYVILLE IL 60048

Position Type:
Part Time

Schedule:

Monday-Friday

Compensation:
Hourly Rate - $19.00 - $21.00/hour based on experience

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you  manage both the patient side and business side of our center. Don  underestimate the impact you can make on every patient  care experience, even before they leave the waiting room.

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Regular communication with parties such as therapists and other team members to coordinate care

• Minimum Qualifications – High School Diploma or GED required
• Insurance Verification Experience
• Health Care Experience

• Preferred Qualifications – 1 year of Scheduling Experience
• 1 year of Front Desk Experience

• Ability to communicate clearly and professionally with co-workers and patients
• Ability to multi-task phone, computer, and in-person interactions
• Ability to use computer scheduling software (with appropriate training)
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions
• Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans