Patient Service Coordinator II

Overview

IBJI is seeking a Patient Services Coordinator II to support the Libertyville Physical and Occupational Therapy team. The role delivers exceptional patient‑centered customer service, manages registration, scheduling, triage, and provides clerical support in a fast‑paced office environment.

• Welcome patients and visitors, providing high‑quality customer service
• Prepare and maintain patient paperwork and chart management
• Answer general inquiries and perform phone reception, patient triage, and escalation
• Conduct appointment scheduling, registration/pre‑registration procedures, insurance verification, and referral management
• Collect and post patient responsibility payments (copays and deductibles)
• Assist in training staff and mentoring new employees
• Maintain a clean and safe work environment
• Manage heavy phone reception, scanning, emailing, faxing, and other clerical duties
• Available to work a flexible shift schedule: 6:30am‑8:00pm Monday‑Thursday; 7:00am‑5:30pm Friday; no weekend work
• Occasional travel to nearby clinics for front‑desk coverage

• High school diploma or equivalent required; associate’s degree preferred (healthcare concentration plus)
• Minimum three years experience in customer service (medical office experience is a plus); minimum one year in a patient‑services related role preferred
• Epic EHR experience preferred; knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive, and non‑routine information
• Proficient with scheduling and rearranging appointments
• Strong working knowledge of Microsoft Office and Windows‑based computer applications
• Insurance payer and eligibility knowledge
• Team player who thrives in a fast‑paced environment and can work a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills; results‑oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Competitive compensation: $19‑$24/hour (based on education & experience). Health, dental, vision, life and AD&D insurance; long and short‑term disability; 401k with company match and profit sharing; wellness program; health savings account; flexible savings account; , accident, critical illness, and hospital benefits. Paid holidays and paid time off. 30+ hours per week eligible.

Full‑time with flexible shift: 6:30am‑8:00pm Monday‑Thursday; 7:00am‑5:30pm Friday; no weekend work.