Service Advisor

Automotive Service Advisor McGrath Acura of Libertyville – Libertyville, IL

McGrath Acura of Libertyville is seeking an experienced and customer-focused Automotive Service Advisor to join our growing team. As a Service Advisor, you’ll be the bridge between our customers and our service technicians—ensuring every guest receives a premium experience that reflects our commitment to quality and care.

• Greet customers promptly and professionally in a friendly, welcoming manner.
• Listen to customer concerns, accurately document service requests, and clearly communicate recommended maintenance and repairs.
• Provide detailed cost estimates and explain work performed in a way customers can easily understand.
• Coordinate with technicians to ensure timely and efficient service.
• Maintain regular communication with customers regarding vehicle status.
• Promote dealership service offerings, warranties, and maintenance programs.
• Ensure customer satisfaction throughout the service process and after the work is completed.

• Prior automotive service advisor experience preferred, but not required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong organizational skills with attention to detail.
• Working knowledge of automotive technology is a plus.
• Valid driver’s license with a clean driving record.

• Competitive pay plan (base + commission).
• Full benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid Time Off
• Employee discounts on vehicles, parts, and service.
• Ongoing training and career advancement opportunities.
• A supportive, team-oriented work environment at a family-owned dealership.

At McGrath Acura of Libertyville
, we pride ourselves on delivering an exceptional experience to every guest, every time. If you’re passionate about cars, customer service, and building lasting relationships, we want to hear from you.