Deposit Operations AND Call Center Associate- Bilingual Details

Employment Listings:
Deposit Operations AND Call Center Associate
- Bilingual Preferred

Department: Deposit Operations

Salary: TBD

City/State: Liberty, TX

Education: High School Diploma or equal certificate.

Type: Full Time

Experience: Atleast 1 Year experience in Customer Service

Relocation: N/A

Contact Name: Jill Anslum

Contact Email: hrk

Date Posted: 02/19/2026

Performs back-office functions to support Deposit Services. Responsible for completing assigned tasks efficiently and in a timely manner. This individual works under general supervision and ensures bank policy and procedures are followed. Assures compliance with the applicable Bank policies and procedures, as well as state and federal banking regulations.

• Generates reports daily, weekly, monthly and annually; takes appropriate action. (I.e. dormant, inactive accounts, deposit reconciliations, deposit exceptions, non-post, safety deposit box)
• Review in-clearing items, monitor fraud alerts and perform appropriate action.
• Performs research on suspicious items to help prevent fraudulent activities.
• Facilitates back-office functions for sweep accounts, check returns, stop payment tasks and maintenance tasks.
• Process ACH files, mobile deposits, RDC, ATM & ITM deposits.
• Process levy’s, liens, subpoenas, and garnishments according to policy and procedures.
• Process death of depositor tasks, escheatment reporting, and account verification requests.
• Assist with incoming calls and owns client experience from start to finish; follows identity verification before servicing customers with their requests. Request such as but not limited to; account information, research, ATM/Debit card requests, providing information about products or services, addressing customer needs as wells as providing helpful solutions to their concerns.
• Monitors and process incoming and outgoing wire transfer activities with precision, minimizing risk of fraud and errors. Follows call back procedures.
• Process transactions such as non-posts, NSF check processing and account research.
• Assist with audit activities as needed.
• Performs all other duties as assigned

This position is not responsible for the supervision of any employee(s).

• High School Diploma or equal certificate.
• Possess 1 – 3 years’ experience in customer service
• Position demand an outgoing and pleasant personality in dealing with customers.

• Can pivot quickly—to answer and support incoming calls from the Call Center.
• Is detail oriented and committed to getting things right.
• Stays well organized, even when juggling several responsibilities.
• Brings a positive, solutions focused attitude to every interaction.
• Takes pride in helping customers and fellow employees have an exceptional experience.
• Knowledgeable in the understanding of federal regulations for electronic transactions and terminology.
• Possess a meticulous approach for safeguarding the financial integrity of both the bank and customers.
• Possess good customer service skills and problem-solving skills.
• Possess effective oral, written and interpersonal communication skills.
• Able to work independently with minimal supervision

• Multi-lingual capabilities to include Spanish are a plus.

• N/A

• Travel – as needed.
• On site in person office working conditions
• Frequently required to sit for long periods of time.
• Occasionally required to stand, walk, and reach with hands and arms.

This job description is not an inclusive list of all duties and responsibilities of the position. Is to perform any other job-related duties requested by any person authorized to give instructions or assignments. First Liberty National Bank reserves the right to amend and change responsibilities to meet business and organizational needs.

First Liberty National Bank provides equal employment opportunity to all individuals’ regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state,…