Department Manager

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion – a world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues, be aware of your store's strengths and opportunities, analyse and follow up on sales, and create plans to optimise results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths and identifying commercial opportunities and acting on them.
• Establish and analyse sales and budget goals, creating plans to optimise results.
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in‑store.
• Complete performance evaluations and succession planning to support business & team needs.
• Retain and share your knowledge and skills with your team.
• Collaboration, planning & teamwork with in‑store Visual Merchandiser team.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Responsible for the teams planning & scheduling.
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Participate in relevant available onboarding & introduction processes, trainings and courses relevant for your role & future development.

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilising all tools and technology provided.
• Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools.
• Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Updating & upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc).
• Responsible for…