Regional Technology Manager

Overview

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer, Ajax, Superior, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Title: Regional Technology Manager
FLSA Status: Exempt
Group: Regular – Full Time
Department: Information Technology (IT)
Location: Girard, OH

We are seeking a skilled Regional Technology Manager to join our IT team supporting our Electronics Manufacturing division in Girard, Ohio. This role is responsible for supporting both infrastructure systems and end-user technology needs, including CAD/Design software, Windows Server environments, virtualization platforms, network infrastructure, security appliances, and endpoint devices. The ideal candidate will have strong technical expertise across server administration, networking, and desktop support, combined with excellent problem-solving abilities and customer service skills.

• Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and file/print services
• Manage and support virtualization platforms such as VMware and Hyper-V, including VM provisioning, monitoring, and troubleshooting
• Configure, monitor, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points
• Support network security appliances such as Fortinet Forti Gate firewalls, Meraki devices, and VPN solutions
• Administer Microsoft 365/Office 365 environments, including user licensing, Exchange Online, SharePoint, Teams, and security/compliance features
• Perform routine maintenance, updates, and patches for servers, network devices, and security systems
• Monitor system performance and proactively address potential issues before they impact operations
• Assist with infrastructure projects including server deployments, network upgrades, and system migrations

• Provide day to day support for CAD/CAM Software including Siemens NX, Solid Edge, Solid Works and/or AutoCAD
• Collaborate with third party vendor support for PLM/PDM Platforms such as Siemens Team Center, Solid Works PLM

• Provide technical support for Windows 11 workstations, laptops, and mobile devices
• Troubleshoot hardware and software issues for end users across the organization
• Configure and deploy endpoint devices, including image management and software installations
• Support Microsoft 365 applications, email systems, and collaboration tools
• Manage user accounts, permissions, and access rights in Active Directory
• Respond to support tickets and service requests in a timely and professional manner

• Create and maintain technical documentation for systems, processes, and procedures
• Document infrastructure configurations, network diagrams, and troubleshooting guides
• Collaborate with other IT team members on projects and complex technical issues
• Participate in change management processes and coordinate maintenance windows
• Contribute to knowledge base articles and internal training materials

• Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience (5+ years)
• 2-4 years of experience in IT support with exposure to both infrastructure and end-user support
• Strong knowledge of Windows Server administration (Active Directory, DNS, DHCP, Group Policy)
• Experience with virtualization technologies (VMware, Hyper-V, or similar)
• Understanding of TCP/IP networking, VLANs,…