Seasonal Customer Service Representative; Summer

Description

Key Job Details:

Reports to: Customer Service Manager

Department: Administration

Status: Hourly (non-exempt)

Classification: Temporary

Hours: 8:00am-4:30pm M-F

Duration: 5/19-8/14/26

Location: Delaware, OH

Rate: $16.75 - $18.46 / hour

Position Summary: The Seasonal Customer Service Representative provides efficient, high-quality service to Del-Co Water customers by supporting the billing and account process. This role uses company systems and tools to assist customers, complete tasks accurately, and help improve department processes.

• Communicate daily with customers about account questions or issues by phone, email, and in person.
• Show patience, understanding, and empathy when assisting customers and team members.
• Assign work orders clearly and follow up to ensure customer needs are met.
• Help customers use available technology to resolve account issues.
• Use multiple systems to support meter reads, billing, collections, work orders, GIS, and payments.
• Maintain accurate customer account records at all times.
• Enter meter readings and account information accurately, resolving any errors.
• Perform other duties as assigned.

Required:

• Strong computer skills, including data entry and use of multiple software systems with the ability to learn quickly.
• Must be detail-oriented, organized, reliable and able to work under minimal supervision.
• Must have excellent verbal and written communications skills and be able to communicate effectively with a variety of audiences.
• Perform basic math, maintain accurate records, and handle multiple tasks.
• A high school diploma or GED is required.
• Valid driver license with an acceptable driving record.

Desired:

• Currently pursuing a bachelor’s degree or educational training in a subject related to business, office administration or other related field.

DEL-CO WATER IS AN EQUAL OPPORTUNITY EMPLOYER

This position description is not to be construed as an exhaustive statement of accountabilities, duties, or responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Del-Co Water Company reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs, subject to reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Applicants may also apply for this position by visiting Del-Co Water at 6658 Olentangy River Rd, Delaware OH, 43015 or calling .