Service Manager

Description:

Dobbs Truck Group is a growth company that expands operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent brands including Peterbilt, Volvo, Mack, Autocar, and Hino with locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

This position will be responsible for the management of the assigned Service Department operations with the objective of achieving planned sales and profitability objectives while adhering to the Company’s established procedures for business conduct, safety, and personnel administration.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Assist in developing an annual department business plan and continuous improvement plans.
• Manage staffing levels and assigned work hours to meet customer needs and maximize profitability.
• Recruit, interview, hire, provide feedback, document performance, and promptly address issues.
• Assess daily work operations to enhance the department's efficiency and productivity.
• Assure technician certification and training are kept current and meets product demands.
• Manage the process of opening repair orders including customer signatures, estimates, and payment methods in advance of work initiation.
• Work closely with Parts Manager to ensure the timely ordering, stocking, and receiving of shop parts.
• Implement corrective action when internal processes cause costly delays and excessive downtime.
• Assure 100% compliance to Company’s credit and cash management policies.
• Complete repair order reviews and closures of less than 3 days from work completion for non-warranty.
• Manage warranty repairs per Peterbilt, Caterpillar, Cummins, Eaton, and TRW authorization and warranty parts return requirements, as well as forward warranty repair orders to Warranty Administrator within 2 business days of work completion.
• Monitor the quality of work to ensure high customer satisfaction and minimal repair comebacks.
• Manage customer relation issues in a professional, productive, and prompt manner.
• Ensure shop equipment and tooling is properly controlled and secured.
• Initiate purchase orders for shop equipment and obtain authorization for expenditure as required.
• Monitor safety and environmental compliance and advise senior management of potential risks.
• Recommend investments in equipment, facilities, personnel, or other to improve operations.

• Manage assigned fleet including preventative maintenance, repair processes, and work analysis.
• Ensure vehicle maintenance tracking system is continually updated.
• Manage the process of opening Pac Lease repair orders including customer signatures, estimates, and payment methods in advance of work initiation.

• 18 years of age.
• High school graduate, GED, or 1 year of work experience.
• 5 years heavy-duty truck repair experience.

• OEM management experience (PACCAR).
• Intermediate to advanced knowledge of Microsoft Excel, Word, and Outlook.
• Strong organization, communication, customer service, managerial, and leadership skills.

• Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization: Ability to organize and prioritize work schedules of others on long-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility,…