Senior Software QA Specialist

About Open Eye

Open Eye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, Open Eye has been committed to developing an easy‑to‑use, comprehensive video management system backed by Heroic Customer Service® and support. Our on‑site and cloud‑based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world.

Open Eye’s solutions are available globally through a trusted network of certified service providers.

Open Eye is a subsidiary of  Learn more at

The Software QA Specialist position supports software developers in testing software and hardware products, verifying customer use scenarios and requirements, and adhering to the Open Eye Code of Ethics and Business Standards. This role is based at the Liberty Lake, WA headquarters.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of this job.

• Conduct Agile QA for bugs and stories completed by the development team
• Interface with support and product management to diagnose and report customer issues
• Participate in Agile sprint planning and execution
• Create and execute test plans based on software acceptance criteria
• Work with members of a project team to identify and qualify customer use cases/environments
• Manage testing of major feature development, including coordination with junior testers
• Evaluate software and firmware applications for feature deviations from existing test plans
• Recommend updates, fixes and improvements to existing test plans as needed to ensure accuracy
• Configure and monitor long‑term and integration tests
• Assist and mentor other Software QA Specialists
• Work with QA management to ensure SQA best practices are upheld in day‑to‑day operations
• Perform all other duties/responsibilities as necessary or assigned

To perform this job successfully, an individual must meet the minimum qualifications listed below.

• High School Diploma or a General Education Degree
• A minimum of 8–10 years related experience and/or training
• Familiarity with web applications and web terminology

• Hardware and Software troubleshooting
• Windows, Linux & mobile operating systems
• SQL Query, VSCode, Postman knowledge
• Computer hardware component & networking terminology
• Internet and web applications

• The pay range for this opportunity is $25.00 - $30.00/hr in addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative culture where idea sharing is encouraged.
• Casual dress.
• Medical, dental, vision, and prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k.
• Company paid short‑term/long‑term disability, AD&D and life insurance.
• Paid maternity and paternity leave.
• 15 days of Paid Vacation accrued per year (increases after year
  3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program covering non‑degree support, undergraduate and graduate degrees.
• Employee Equipment Program – Free  system for your home!

Base Salary Range $25 — $30 USD.

Open Eye is an Equal Opportunity Employer.