DVR Technician

Who We Are: Open Eye delivers intelligent cloud video technology to help people live, work, and learn. Combining powerful cloud‑managed video with AI‑based video analytics, Open Eye Web Services (OWS) uncovers insights that strengthen security and improve operations. See the next opportunity to secure and scale smart environments and enhance experiences for businesses and organizations everywhere with an intelligent and aware cloud video platform.

Open Eye’s solutions are available globally through a trusted network of certified service providers.

Our DVR Techs are responsible for performing all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems for the DVR’s. This position is also responsible for building DVRs in a timely and orderly manner.

• Build a vast variation of DVR’s and PC’s.
• Participate in training activities as needed.
• Continuously provide a high degree of service to meet customer service goals.
• Assist QC teammates with general help which may be needed.
• Perform all other duties/responsibilities as necessary or assigned.

• High School Diploma or a General Education Degree.
• Minimum of 1 year related experience and/or training.
• Ability to successfully work independently and as part of a team.
• Knowledge and determination to create innovative ideas to help promote a positive work environment.
• More than 75% of the time: must be able to lift, pull/push and carry up to 50 pounds.

Note: Sponsorship of new applicants for employment authorization, or any other immigration‑related support, is not available for this position at this time.

• The pay range for this opportunity is $18.50-$20.50 per hour. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative culture where idea sharing is encouraged.
• Casual dress environment.
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401(k).
• Company paid short‑term/long‑term disability, AD&D, and life insurance.
• Paid maternity and parental leave.
• 15 Days of Paid Vacation accrued per year (increases after year
  3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program covering non‑degree support, undergraduate and graduate degrees.
• Employee Equipment Program – Free  system for your home.
• Open Eye values working together and collaborating in person. Our employees work from the office 5 days a week.

Open Eye is an Equal Opportunity Employer

Open Eye is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.