Technical Training Specialist

Overview

This position will work from STCU Headquarters and requires living within daily commuting distance to STCU Headquarters in Liberty Lake, Washington.

Technical Training Specialist designs, delivers, and evaluates learning programs that help employees use core technologies, systems, and tools securely and effectively to support STCU goals. This role partners with IT to translate complex technology into practical training that builds proficiency and confidence across the organization. Training is delivered through multiple formats, emphasizing technical skills, security best practices, and emerging tools like AI, while integrating soft skills to enhance leadership effectiveness.

The specialist keeps curricula current with evolving priorities, system updates, and new technologies.

• Improve employee proficiency, security, and confidence in using organizational technologies by designing and facilitating engaging virtual and in-person technical training on core systems, products, and tools; integrating new technologies, including AI, to enhance daily operations and leadership effectiveness; and partnering with IT to ensure all training aligns with authorized applications, infrastructure requirements, security best practices, and organizational policies.
• Enhance knowledge transfer, skill development, and learner engagement by developing and maintaining training materials, instructional guides, and eLearning modules across multiple modalities, including virtual sessions, demonstrations, and self-led learning—tailored to support diverse learning styles and evolving business needs, while ensuring all content reflects current systems, tools, and best practices.
• Ensure accurate, relevant, and effective training programs by partnering with IT and other departments to evaluate training requirements for software implementations, upgrades, and process changes; staying current on system updates, enhancements, and industry best practices; and continuously align all training materials with organizational needs.
• Drive ongoing improvements in technical training by researching new technologies, instructional strategies, and digital platforms; recommend and apply updates to programs that support the organization’s objectives.

• Establish criteria used to evaluate a learner’s performance and proactively monitor IT support channels to identify additional training needs and update existing curriculums and/or develop supplemental training to ensure training gaps are met.
• Administer and track technical training programs using the Learning Management System (LMS), including assigning, and managing courses, maintaining compatibility between courses and the LMS, scheduling sessions, managing participant rosters, and generating reports.
• Provide technical support and troubleshooting during training sessions to ensure smooth delivery and address learner questions in real time.
• Promote a culture of continuous learning and high technical standards by serving as a mentor and subject matter expert to colleagues, providing guidance and support that enhances organizational capability and professional growth.
• Contribute as an effective and collaborative project team member for department initiatives and cross-functional projects by completing all tasks and assignments in a timely manner, implementing fully remote learning strategies, prioritizing, and executing on multiple tasks.

Education: Bachelor’s degree in education, training, instructional design, or technical field required. Equivalent combination of education and experience may be considered in lieu of degree.

Job

Experience:

At least five (5) years of experience in facilitation, learning development, instructional design methodology, delivery, and implementation, including proficiency with authoring tools and design software required. At least one (1) year of experience working on cross-functional project teams is required. Preference will be given to candidates with experience in technical training or consulting on technical specifications within an IT department.

A strong understanding of security best practices is…