Loan Administration Manager

Responsibilities

Direct and manage the workflow and team assignments of the Loan Administration function. Develop and maintain the infrastructure to support the submission of a "complete package" for documentation preparation and for boarding for all consumer, commercial and real estate secured requests.

• Evaluate and implement unit workflow processes. Measure and report results, modifying processes as necessary.
• Oversee workload allocation based on colleague proficiencies and unit volumes and adjust as necessary for seasonal or daily “peak” periods.
• Provide guidance on documentation and funding requirements for complex credit requests to lenders and other bank employees.
• Build a unit infrastructure to support the submission of a “complete package” for documentation preparation and for boarding all consumer, commercial and real estate secured requests.
• Act as the primary liaison with Sales, Credit, Compliance and interdepartmental teams to resolve outstanding issues to expedite documentation and board for positive client experience.
• Create and update Loan Closing desk procedures and communications which keep pace with Credit Policy, product offerings and marketing strategies and all changes within the bank.
• Create and administer a Loan Closing Risk Control Assessment and Self-Assessment and maintain a monthly error ratio of 3% or less.
• Oversee the implementation and workflow of the new loan system technology and maintain the system usage and enhancements for maximum productivity and quality control.
• Manage the origination Flood Desk for all required pre-boarding requirements, including client notification and to determine structure/contents of coverage.
• Oversee the Documentation Exception report and follow-up process.
• Responsible and accountable for appropriate quality controls related to the loan documentation preparation and boarding of all consumer, commercial and real estate secured loans the bank delivers and the processes employed.

• A tremendous opportunity to grow your career and immediately make an impact
• A team environment where your achievements will be recognized and rewarded
• An opportunity to be “heard” where both your opinion and time are valued
• A bank that values humanity: customers and employees are treated with respect and as adults
• A great culture where people enjoy their jobs and treat each other like family

• 5+ years of experience in banking. Minimum of 5 years of experience in loan processing, boarding and loan documentation; knowledge of underwriting required.
• 3+ years of management experience
• Excellent organization and analytical skills
• Thorough knowledge of a broad range of loan products, documentation and servicing functions.
• Demonstrated ability to define workflow processes and leverage technology to enhance productivity.
• Working knowledge of state, federal and general banking compliance requirements and regulations.
• Extensive knowledge of complex support systems, department efficiency and productivity.
• Strong leadership skills with emphasis on performance management, process design and execution.
• Excellent verbal and written communication skills to interact professionally and proactively with all levels of management and staff.
• Be a warm, wise champion and a team player!!!

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