Residential HVAC Service Technician

Position

Position Title: Residential HVAC Service Technician

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Technician

Location

Location Name: Midland Air Service Experts

Location Address: 714 S Lake Dr Suite 100, Lexington, SC 29072

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $80,000
• Generous PTO provided
• 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smartphone, tablet, uniform plan, and tool replacement program
• Training Academy to help you grow
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for you and your family
• Short-term and Long-term disability insurance
• Supplemental benefits such as Legal advice, pet insurance, and health advocacy programs

Note:

Come join the BEST and the BIGGEST team in HVAC:
Service Experts Heating, Air Conditioning, & Plumbing!

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and services heating, air conditioning, ventilation, and refrigeration equipment and related accessories
• Inspects equipment and performs diagnostics to identify potential problems and prevent breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Uses hand-held device to record required information on customer calls; completes forms and paperwork neatly and accurately; collects payment
• Communicates with dispatch to provide status updates
• Delivers excellent customer service and sustains high customer satisfaction
• Promotes products and services; informs Sales and Service Coordinator of replacement product sales leads
• Ensures company property, vehicles, and tools are maintained and accounted for
• Represents the company professionally, honestly, and ethically
• Maintains vehicle stock, returns defective warranty parts, and orders/replenishes stock as needed
• Performs similar/other duties as needed; maintains regular attendance

• Report unsafe acts, conditions and hazards to supervisor immediately
• Report contravention of legislation or policy to supervisor immediately
• Correct substandard acts or conditions within area of control
• Use and maintain appropriate PPE as prescribed
• Do not remove safety guards or devices
• Comply with general company rules and procedures
• Operate devices or equipment as prescribed
• Participate in safety initiatives, teams, or committees
• Report injuries or incidents immediately
• Provide input into developing safety initiatives to reduce exposures
• Do not endanger others; avoid pranks or unsafe behavior
• Work in compliance with applicable laws

• High school diploma or GED with 1-2+ years of HVAC experience and technical training certification
• Valid licensing or certification as required by governing laws for the work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, ventilation equipment and related accessories
• Strong mechanical aptitude and ability to operate necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
• Ability to start up and balance airflow and align belts/pulleys with minimal supervision
• Proficient at installing basic duct fittings
• Experience with electronic air cleaners, refrigeration systems, hot water systems, steam boilers, humidifiers, and related equipment
• Excellent communication skills for customer interactions
• Strong time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Flexible hours and on-call availability
• Ability to stand, walk, climb ladders, access attics/basements/crawl spaces
• Ability to work in varied conditions (hot,…