Retail Merchandising Supervisor

Retail Merchandising Supervisor

Join to apply for the Retail Merchandising Supervisor role at Mondelēz International.

The Retail Merchandising Supervisor (RMS) is accountable for hiring, training, coaching, and monitoring hourly merchandising staff to achieve world‑class retail effectiveness while optimizing cost efficiencies. The RMS oversees an assigned geography and manages Sales Service Representatives (SSRs) scheduled to perform in‑store activities such as merchandising, display building, and backroom management. The RMS ensures all in‑store activities support the merchandising plan and aids in developing the capabilities of team members.

• Actively participate in the interview process of new hires via in‑person or video conferencing of prospective candidates.
• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.
• Ensure newly hired SSRs participate in a standard onboarding/orientation process and all appropriate training programs within the prescribed timelines.
• Provide on‑the‑job coaching and continuous learning and development for SSRs.
• Utilize the Performance Management process to assist in correcting substandard work practices by direct reports.
• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.
• Ensure all merchandising activities are properly executed at store level to support the merchandising game plan.
• Responsible for annual performance appraisals for all direct reports.
• Approve all requests for leave in a timely manner and communicate to impacted employees.
• Have a general understanding of employee benefits for both full‑time and part‑time eligibility.
• Work in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

• Conflict Management:
  Ability to identify and manage areas of conflict, defusing situations of conflict, and creating an acceptable resolution.
• Confronting Direct Reports:
  Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.
• Customer Focus:
  Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success.
• Developing Direct Reports and Others:
  Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development.
• Managing Diversity:
  Awareness of both the qualitative and quantitative aspects of a diverse group of direct reports. Strive to bring out the best in all employees.
• Informing:
  Skilled in communicating with a broad range of Mondelez employees and store personnel.
• Listening:
  Strive to gain a complete understanding prior to rendering decisions. Ensure there is a balance in this competency by providing input to others.
• Motivating Others:
  Incorporate varied methodologies to inspire direct reports to produce beyond their capabilities.
• Planning:
  Develop strategies that address key organizational initiatives while balancing the need to operate in a cost‑efficient environment.
• Sizing Up People:
  Taking the time to understand the whole employee and not just their performance. Asking the right questions to gain a complete perspective.
• Building Effective Teams:
  Incorporate coaching techniques and motivational skills to develop a sense of team versus individuals.

• High School Diploma or GED required, Bachelor's degree preferred.
• Be at least 18 years of age and have a valid driver's license issued by the state in which the person resides.
• A flexible work schedule may be required, including being available to work weekends and holidays.
• Previous Retail, Sales and/or Customer Service experience a plus.
• Successful completion of drug test, MVR check, and general background check.
• Ability to perform physically demanding work in a fast‑paced work environment and meet the defined physical activities (frequent lifting, bending, carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while adhering to…