Retail Operations Specialist

Due to the potential impact of anticipated severe winter weather, our operating schedule may be temporarily impacted. Please check back for up-to-date information on our operating hours.

We apologize for any inconvenience and appreciate your understanding. As reminder, you may bank 24/7 with online, mobile, or telephone banking.

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Nurturing a joyous, collaborative work culture comes naturally when your mission is supporting those who make a community thrive. From Volunteer PTO days and group service opportunities to a workplace chaplain and regular employee appreciation events,a festive spirit permeates all the ways we work, play and serve.

Named one of South Carolina’s
Best Places to Work

South Carolina Chamber of Commerce

The steady start-up that began with a pair of offices in Forest Acres and Lexington has become a thriving organization with more than 250 employees and 21 banking offices across the Midlands, Upstate and Aiken areas of South Carolina and the Augusta regionof Georgia. Much like the success of our clients, it only underscores our belief in a measured approach and steadfast commitments to long-term growth.

Opportunities for advancement abound. The First Community Bank Leadership Institute offers a formal path for aspiring employees via an 18-month program of academic and experiential learning. This, along with an emphasis on day-to-day mentorship and promotion potential across multiple business lines and geographic markets, makes for a particularly high-achieving workforce.

That everyone matters. That, when it comes to growth, a strong work ethic is as valuable as a shrewd financial eye. That honesty and integrity are the cornerstones of smart business. That excellence is a standard to be achieved, not a goal to be aspired toward. And that a spirit of service is essential to all we do.

We offer attractive salary, insurance and retirement benefits packages.

First Community employees enjoy a generous paid time-off plan and a cultural emphasis on holistic wellness.

First Community offices are, above all else, fun and friendly working environments.

Position Summary

This position is responsible for assisting the Retail Program Manager in coordinating the operations of all retail banking offices.

Essential Duties and Responsibilities (Other duties may be assigned)

• Responsible for management of Float Teller/CSR and Summer Teller staff.
• Monitor daily reports for all operations for banking offices, to include teller cash and branch cash limits for each office.
• Provide technical support with teller and CSR systems and assist Tellers and CSRs with core system issues during daily processing.
• Respond to inquiries related to policy and procedure from branch personnel.
• Support banking offices with branch equipment (TCRs, ITMs, cash discriminators, etc.). Work with Bank Security Officer to place service orders (equipment jams/malfunctions, combination changes, etc.)
• Review policy and procedures manuals to ensure it is current. Consult with Technical Trainers and department managers for input on any possible issues with the manuals.
• Conduct training classes on a variety of topics. Specifically, product training, policy training and computer software training for new Tellers, Teller Supervisors and CSRs.
• Present various topics at Retail Banker, Office Manager, Teller Supervisor and CSR meetings.
• Travel to offices to assist when needed.
• Select or develop teaching materials such as training modules, tutorials, reference documents and self-study activities.
• Monitor reports on various topics to measure training needs (DEL, OnBoarding, Cash Limits, etc.).
• Test current employees and new trainees on job knowledge to measure training progress and ensure employees keep current on their job knowledge.
• Prepare and send communication…