Field Systems Integration Engineer

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* Prepares and configures Scout for integration into complex customer systems
* Completes installation, testing and acceptance of Scout in complex customer systems
* Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
* Determine most cost-effective repair/resolution to minimize customer downtime
* Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
* Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
* Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
* Provide after-schedule support on an as needed basis
* Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
* Provide on-site end user training
* Coordinates design of subsystems and integration of total system
* Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
* Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
* Uses computer assisted engineering and design software and equipment to perform engineering and design tasks
* Must be able to travel 75% of time
* Associate's or Bachelor's Degree in a technical or engineering field
* OR 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field
* Self-motivated with the ability to work well both in groups and independently
* Ability to scope effort and coordinate work to meet Project and customer timelines
* Excellent written & verbal communication skills
* Strong ownership, personal accountability and interpersonal skills a must
* Great peer to peer collaboration, troubleshooting and attention to details
* Service minded individual with solid integrity that thrives under pressure
* A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams
* Growth Mindset constantly looking to better oneself
* Windows OS/Applications configuration and troubleshooting
* IP Network troubleshooting
* Working knowledge of LAN/WAN networks
* Working knowledge of PC hardware
* Familiarity with radio or communication technologies
* Associate's or Bachelor's Degree in a Technical or Engineering field, OR 2+ years of experience working in the following areas:
Software, Networking, IT, Public Safety, and Wireless Communications.
* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
* Incentive Bonus Plans
* Medical, Dental, Vision benefits
* 401K with Company Match
* 10 Paid Holidays
* Generous Paid Time Off Packages
* Employee Stock Purchase Plan
* Paid Parental & Family Leave
* and more!
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