Client Care Specialist

Kay Plumbing, Heating & Cooling LLC Client Care Specialist (Dispatcher / Office) – Lexington, SC (Full-time)

Client-facing office role responsible for scheduling services, handling inbound and outbound calls, and supporting daily plumbing operations while delivering excellent customer service.

Kay Plumbing, Heating & Cooling is a family-owned and operated plumbing and HVAC company proudly serving the South Carolina Midlands since 2008. We have built our reputation on professionalism, integrity, organization, and exceptional customer care, earning nearly 1,500 five-star Google reviews from homeowners who trust us in their homes every day. What sets us apart is our commitment to doing things the right way — with clear systems, structured processes, strong communication, and accountability.

We believe that great service starts behind the scenes, which is why we invest in our people, provide thorough training, and maintain a supportive, team-oriented work environment. Our team is made up of skilled professionals who take pride in their work and value organization, teamwork, and continuous improvement. As we continue to grow, we are looking for motivated, detail-oriented individuals who want to build a long-term career with a company that values quality, consistency, and mutual respect.

Kay Plumbing Heating & Cooling is seeking a Client Care Specialist to join our office team. This full-time role is ideal for someone who thrives in a fast‑paced, customer-focused environment and enjoys supporting both clients and field technicians.

This position plays a key role in ensuring smooth daily operations, excellent communication, and high customer satisfaction.

• Serve as the main point of contact for clients via phone and electronic communication
• Schedule plumbing services and coordinate appointments efficiently
• Provide accurate information regarding services, pricing, and timelines
• Maintain and update customer records in company systems
• Make outbound calls for service reminders, follow‑ups, and membership outreach
• Identify opportunities to recommend additional services or service plans
• Coordinate closely with technicians and management to support daily operations
• Address customer concerns professionally and efficiently
• Assist with administrative tasks as needed
• Type: Full-time
• Pay: $13.00 – $16.00 per hour
• Expected
  
  Hours:
  
  40+ hours per week

• Experience: 2+ years in customer service, dispatch, or call center environment
• Education: High school diploma or GED required
• Skills:
  • Strong verbal and written communication
  • Problem‑solving and organizational skills
  • Computer proficiency (Google Workspace preferred)
• Attributes:
  • Detail‑oriented and reliable
  • Professional phone presence
  • Team player with a customer‑first mindset
• Additional: Familiarity with the local service area is a plus

• Health insurance
• Dental and vision insurance
• Retirement plan with company match
• Paid time off and paid holidays
• Employee discounts on services
• Bonus and performance incentive opportunities