Customer Service Representative

Overview

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. IAA facilitates the marketing and sale of total-loss, damaged and low-value vehicles and serves a global buyer base across more than 170 countries, with sellers including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

IAA offers multiple digital bidding and buying channels, vehicle merchandising, and evaluation services to enhance the purchasing experience. RB Global full-time employees are offered medical, dental, vision, and basic life insurances, a 401k with 100% match on the first 4%, and 15 days of PTO each year.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction—from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Here at IAA, excellent customer service is at our core. Our Customer Service Representatives play a meaningful role in the operation of our branches and service centers. They embody our team player values by providing an outstanding customer experience in person and through various communication channels to support branch growth.

What Do IAA Customer Service Reps Do?

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

• Ability to communicate comfortably with customers
• A phenomenal teammate, willing to assist peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance
• Open to learning automobile titling as part of development

• A high school diploma is preferred, with equivalent work experience acceptable
• 0-2 years of previous work experience

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. We will provide reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive benefits. Please contact us to request accommodation.