Team Leader, Retail

Team Leader

Join to apply for the Team Leader role at Tractor Supply Company.

The Team Leader assists the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives while delivering a Legendary Customer Experience. The position promotes a safe, productive work environment, trains team members on corporate policies, and upholds company standards.

• Maintain regular and predictable attendance.
• Work scheduled shifts and be available for varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Customer Service through the GURA® process:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties for 95 % of the shift, with variations as needed:
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to the bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the daily planner.
  • Recover merchandise.
  • Participate in mandatory freight processes.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure a Legendary shopping experience.
  • Adhere to loss‑prevention standards and respond to alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities, and financial goals.
  • Operate cash register/computer and supervise cash‑handling procedures.
  • Assist Team Members with policies and procedures.
  • Ensure the safety and well‑being of birds; sanitize and maintain poultry holding tanks and care for birds as required.
  • Operate forklift and baler.
  • Complete all documentation associated with the above duties.
  • Obtain required licenses or certifications as needed by the business.
• Perform other duties as assigned.

• Retail experience and/or knowledge of farming, ranching, pet/equine, or welding is strongly preferred.
• Supervisory experience preferred.
• Minimum age 18 years. Valid driver’s license required.
• High school diploma or equivalent preferred but not required.
• Must be able to read, write, and count accurately.

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.

• Favorably indoor working environment with moderate noise.
• Shifts vary – typically no less than 4 hours, may exceed 8 hours.
• Indoor floors and outdoor lots generally hardwood or concrete; lighting and temperature adequate.
• Ability to work outdoors in adverse weather conditions.

• Move and transfer merchandise up to 50 pounds.
• Push and pull merchandise up to 2,000 pounds with proper material‑handling equipment.
• Occasionally lift or reach overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all store areas including buying floor, side lot, stock area, and register area.
• Operate equipment such as forklift, baler, computer, cash register (forklift and baler not required for under 18).
• Use computer, cash register, and other store equipment continuously.
• Read, write, and count accurately for documentation.
• Communicate verbally and in writing effectively with team members and customers.
• Process information/merchandise through the POS system.
• Handle birds/poultry as required.
• Complete required training and certifications (e.g., propane).
• Travel as required in support of district needs.
• Drive or operate a vehicle for business needs.
• Position is non‑sedentary.

This job description is an overview of responsibilities for the referenced position. It is not intended to be a comprehensive list of duties. A team member should perform all tasks as assigned by their supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members…