Team Leader, Management

Join to apply for the Team Leader role at H&R Block
.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates and support their ongoing development.
• Lead daily team meetings, create associate work schedules, ensure accurate timekeeping, and manage deadlines with attention to quality standards, priorities, and goals.
• Partner with the District General Manager to recruit and interview candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and resolve conflicts.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center.

• Multi-unit people management experience in the retail, restaurant, banking, or related industry (preferred).
• 2+ years as a Tax Professional.
• Prior experience in customer service, a supervisory role, or similar leadership position.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Proficiency with MS Office and computer skills; ability to work independently with minimal supervision.
• Flexible schedule and willingness to adapt work assignments based on business needs.
• High school diploma or equivalent (or higher).

At H&R Block, we invest in our people and support their total well-being. Our benefit offerings help associates plan for their health, wellbeing, and financial security.

• Employee Assistance Program with Health Advocate.
• Wellbeing program Better You and neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check out all available benefits at

We remain committed to building a Connected Culture — one in which trust, care, and connections help everyone feel like they belong as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who are dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.