Director, IT Business Operations

Overview

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "doing things right" through organizational and operational model development and performance management.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day.

Flexibility and a strong sense of urgency are essential for success in this position. This role is hybrid and in the office a minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment.

Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success. This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization.

This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment. Applicants must be authorized to work in the United States. The University is unable to sponsor for this role, now or in the future.

Bachelor’s or master’s degree in business administration, Information Technology, or a related field. 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role. Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM). Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills.

Strong project and program management experience. Strong collaboration, communication, leadership, and stakeholder management abilities.

• Solicits information on company direction and goals, and on the industry s competitive environment, to determine how their function can add value for the organization and for customers.
• Makes decisions and recommendations clearly linked to the organization s strategy and financial goals, reflecting an awareness of external dynamics.
• Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.
• Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.
• Encourages prudent risk taking, exploration of alternative approaches and organizational learning.
• Demonstrates personal commitment to change through actions and words.
• Mobilizes others to support change through times of stress and uncertainty.
• Focuses on desired results…