Associate Director, Patient Access

Associate Director, Patient Access Lead - Float - Massachusetts

Mid‑sized biopharmaceutical organization focused on rare and specialty diseases.

We are seeking a Patient Access Lead to join a growing Patient Services function and play a pivotal role in the launch and expansion of a high‑impact Patient Support Program
. Reporting to the Senior Director of Patient Services – East, you will be a true patient champion, ensuring individuals can access critical therapies quickly and smoothly. This role offers the opportunity to work cross‑functionally across the Global Value & Access Team, partnering with patients, providers, and specialty pharmacies to deliver an exceptional support experience.

• Serve as the main point of contact for patients and providers in your assigned territory
• Manage patient enrollment into the support program, ensuring accurate and timely documentation
• Conduct benefit verifications, prior authorization follow‑up, and patient financial eligibility assessments
• Coordinate with specialty and free goods pharmacies, as well as injection training partners
• Monitor patient cases to ensure timely reimbursement and assistance renewals
• Record and report Adverse Events and Product Complaints as required
• Communicate program offerings, policies, and resources effectively to provider offices
• Visit customers in the field to educate and troubleshoot reimbursement challenges
• Stay current with compliance, OIG guidance, and patient services regulations
• Analyze program data to identify service improvements and meet key performance indicators
• Collaborate with internal stakeholders (sales, marketing, trade, distribution, market access) and external partners (specialty pharmacies, vendors)

• Bachelor’s degree or 5+ years’ equivalent experience in Patient Support Services
• US product launch experience (rare disease experience highly desirable)
• Direct interaction with top US specialty pharmacies and payers
• Strong interpersonal and relationship‑building skills
• Experience using CRMs to track patient journeys from enrollment to ongoing access
• Understanding of US legal, compliance, and regulatory requirements
• Proven cross‑functional collaboration skills within pharma or biotech environments
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint)

• Opportunity to be part of an impact‑driven, fast‑moving program
• Hybrid working model with strong leadership support
• Play a direct role in improving patient access to life‑changing therapies
• Competitive Salary & Benefits

• Associate

• Full‑time

• Research