Field Service Engineer; Field Base Woburn, MA

the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element across our global teams is what allows us to continually evolve. Join us to learn, grow and become your best self. Become a maker of possible with us.

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PLEASE READ: THIS IS NOT A DESKTOP SUPPORT/IT POSITION

• Install, repair, maintain, and service instrumentation with minimal supervision while adhering to documented procedures, ISO standards, and GMP requirements. Maintain accurate inventory of car stock, test equipment, tools, and technical resources to ensure readiness for service calls.
• Provide outstanding service by communicating arrival times, work duration, and contact information. Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed. Obtain customer sign‑off before leaving job sites.
• Promptly elevate customer concerns or instrument‑related issues to District Technical Specialists and Service Managers when additional support is required, ensuring timely resolution of complex problems.
• Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions. Demonstrate good judgment and uphold company values while representing the organization in the field.
• Operate within established expense guidelines for travel and living expenses. Manage company assets including vehicles (according to Corporate fleet policy), credit cards, travel advances, spare parts, test equipment, electronic devices, and all other company property.

• High school diploma required with a minimum of 3 years' experience troubleshooting systems, instruments, or components. Must possess a valid Driver's License and be able to travel at least 50% of the time, including safely driving distances up to 8+ hours in various weather conditions.
• Must be able to safely lift, push, and pull objects weighing up to 50 lbs from floor to chest level. Position requires carrying a pack weighing up to 30 lbs for up to 1 hour and the ability to safely climb portable ladders and step stools.
• Proficiency in safely operating various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges. Must be able to safely work around lasers, optics, fluidics, electronics, high voltage equipment, and biohazards.
• Demonstrated ability to safely operate both powered tools (drills, powered screwdrivers) and manual tools (sockets, wrenches, screwdrivers, Allen wrenches, ratchets) repeatedly throughout an 8‑10 hour workday, including performing fine motor tasks.
• Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8‑10 hour durations while servicing equipment. Must be able to wear safety glasses, goggles, gloves, respirator, bunny suit, and related PPE for extended periods, and complete required fit tests, spirometry, and medical evaluations.

• Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline, complemented by technical military training which provides valuable hands‑on troubleshooting experience.
• Prior Field Service Engineer experience, particularly with troubleshooting medical device instruments. Flow Cytometry experience is considered a significant advantage.
• Previous experience in customer‑facing roles, demonstrating strong communication abilities and professional client interaction capabilities.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes, along with proficiency in MS Office applications (Word, Excel).
• Familiarity with recent Mac and PC…