Student Success Manager

About the Opportunity

The  Program is one of Northeastern’s signature first-year experiences and truly embodies the university’s experiential approach to education. Launched in 2007, The  Program is rooted in our core belief that Northeastern students are curious, adaptable, and agile as they explore the world around them.

Through The  Program, students will have a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom. Bolstered by a robust professional support system, this one-semester experience supports students’ growth as global citizens and fine‑tunes the skills they need to navigate their future.

Students admitted to the  Program embark on a unique journey. They study abroad in their first semester with other Northeastern first‑year students at the  location of their choice and begin their studies on the Boston campus during their spring semester. Partner universities provide academic courses to the participants while Northeastern staff provide on‑site leadership and support services during the program.

Balancing responsibilities between Northeastern and the host institution, the Global Student Success Manager (SSM) ensures students have a cohesive, supportive, and culturally enriching experience, all while maintaining open lines of communication and upholding the standards and values of both educational institutions. The SSM works collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the program.

Responsibilities may vary based on site placement, the needs of students, internal and external partners, and Student Life initiatives.

The Student Success Manager (SSM) role is a full‑time, benefits‑eligible position requiring the person in this role to live on‑site with students for at least 4 months at an  location. International housing is provided while on site. Additionally, the SSM will be expected to attend two or more weeks of in‑person training on campus in Boston in July; housing and travel will be covered by Northeastern for this period.

The SSM directly supervises a full‑time team of Global Student Success Coordinators, who also live on site. Non‑traditional work hours may be required throughout the employment term.

During the winter and spring, between  semesters, the SSM will assist in other areas of Student Life as assigned working under a temporary supervisor, and they will assist the Global Student Success team with hiring and training tasks.

• Attend a mandatory 2-3 week training program on campus in Boston, preceded and followed by online training prior to departure to site

• Lead or co‑lead small group sessions for assigned site team (with guidance).

• Participate in pre‑departure student orientation activities.

• Participate in evening and weekend social activities.

• Live on‑site at assigned student housing location or residence, and act as the primary point of contact for students and staff while overseeing safety and security during emergencies and other student incidents. Serve as part of a 24/7 on‑call rotation.

• Supervise, support, and evaluate a team of Student Success Coordinators in all aspects of their professional development and needs.

• Serve as a liaison with staff and faculty from the host institution, and Student Life and Global Experience Office (GEO) Central staff through regular meetings and oral and/or written reports. Serve as the point of contact for conduct, health, and wellness concerns.

• Work in partnership with the GEO site lead, managing and tracking quality and diversity of academic, social, and cultural programs.

• Encourage student academic success, respond to student concerns, and connect students to on‑site and Boston‑based academic, medical, and mental health resources.

• Oversee student conduct process.

• Work non‑traditional hours as needed, including evenings and weekends, supporting student programming and attending to the safety and wellbeing of students.

• Work with both institutions to co‑design orientation, cultural immersion, and academic support programs that…