Front Desk Coordinator

General Description

Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

• Essential Duties
  • Greet clients and set a positive office atmosphere.
  • Answer and field phone calls at high call volume and direct to appropriate party.
  • Operate Office Equipment.
  • Receive and send out mail to Marlton Administrative Office.
  • Facility Scheduling and appointment confirmations.
  • Manage Appointments (Checking clients in and out).
  • Assessing Missed Appointment Fees.
  • Assure all intake paperwork is complete and saved to chart.
  • Upload records and client documentation.
  • Complete Prior and ADHD Authorizations.
  • Facilitate ADHD Screenings.
  • Clinical/Medical Support.
  • Communicate and facilitate appointment and schedule changes.
  • Send TH appointment links.
  • Send correspondence and assignments on behalf of clinicians.
  • Receive assignments and upload to chart.
  • Schedule Psychiatric F/U and ADD Screenings.
  • Send out Lyft Links for TMS clients.
  • Execute patient letters and requests for D/C and R/0.
  • Assist with med refill coordination.
  • Complete medication prior authorizations (Medline Only).
  • Triage and coordinate medication processing with pharmacies (Medline Only).
  • Coordination and retrieval of lab orders through Lab Corp and Quest.
  • Patient de-escalation and crisis management.
• Additional Duties
  • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
  • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
• Interpersonal Relations
  • Create Meaningful Connections:
    Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
  • Take Accountability:
    Take constructive feedback and prevent discourse among our peers.
  • Live in the Solution:
    Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
  • Be Professional:
    Wear business casual attire (please see dress code policy).

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities eraction with other is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business…