Operations Resource Leader - LEX

Operations Resource Leader – LEX – Signature Aviation

As an Operations Resource Leader, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast‑paced role, you’ll provide proactive task planning and deploy team members to ensure a safe, efficient operation, while enabling streamlined communication among team members. The role requires schedule flexibility (including nights, weekends, and holidays), and the ability to operate in indoor and outdoor environments near active aircraft and ground service equipment.

(Other duties as assigned)

• Coordinate operations safely and efficiently in accordance with established policies and SOPs, ensuring accurate communication across all methods to accomplish operational tasks.
• Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs, covering services such as marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries (e.g., dry cleaning, catering, newspaper, ice, coffee).
• Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to meet service needs and deliver an exceptional guest experience.
• Maintain accurate records of time worked and services performed, reconciling data between software and online systems as needed.
• Learn and understand base operations and how all teams contribute to task execution.
• Proactively prepare for arriving/departing aircraft, identify and coordinate upcoming job tasks, and immediately report safety concerns to all stakeholders.
• Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
• Communicate with colleagues and guests to resolve problems and delegate service requests.
• Review performance metrics and routinely improve task assignment processes.
• Understand, comply with, and enforce all operational, safety, and guest service requirements.
• Stop work when an unsafe condition or act may cause harm to people, the environment, the company, or guest assets.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security protocols as dictated by Signature Aviation and the airport.

• One year of experience in aviation ramp work, customer service, or a related field.

• Strong multi‑tasking agility.
• Ability to adapt quickly to changing flight schedules or operational disruptions.
• Ability to remain calm in a fast‑paced, high‑pressure environment.
• Collaborative teamwork across multi‑functional teams.
• Cooperative and respectful working environment under pressure.
• Confidence to resolve misunderstandings or conflicts professionally and promptly.
• Proficiency in Microsoft suite applications.
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English via telephone, radio, and written formats.
• Clear and concise verbal and written communication with diverse teams.
• Understanding of time conversions (UTC/local) for flight schedules.
• Proficiency using verbal and digital platforms (radios, face‑to‑face, Teams, apps) to coordinate services.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to our guests. As a premier hospitality organization and a certified Great Place to Work®, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to excellence, supported by comprehensive benefits and programs that promote well‑being and professional development.

• Medical, prescription drug, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Life insurance
• Disability insurance
• 401(k)
• Critical illness, hospital indemnity, and accident insurance
• Identity theft and legal services
• Paid time off
• Paid maternity leave
• Tuition reimbursement
• Training and development
• Employee Assistance Program (EAP) & perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.