Shelter Intake Specialist

Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.

The Shelter Intake Specialist serves as a frontline staff member responsible for guest intake, assessment, data management, and operational support across all shelter areas. This position ensures accurate documentation, thorough guest assessment, and appropriate service coordination through comprehensive interviews, trauma-informed engagement, and proficient use of the City s Homeless Management Information System (HMIS). Shelter Intake Specialists maintain a welcoming, professional presence while managing critical data entry and guest services primarily during day shifts.

Note:

At this time, this is a 5-month contract with no benefits. There may be an opportunity for contract extension after the 5-month period ends.

• Guest Intake & Registration

• Conduct comprehensive intake interviews with incoming shelter guests in a welcoming, trauma-informed manner
• Collect and verify guest demographic information, identification documents, and contact information
• Complete all required intake documentation and forms accurately and thoroughly
• Explain shelter rules, expectations, services, programming, and resources to new guests
• Assess immediate needs including medical concerns, dietary restrictions, accessibility requirements, and special accommodations
• Issue guest identification badges, bedding assignments, and welcome materials
• Maintain confidentiality and handle sensitive personal information with discretion and professionalism

• HMIS Data Management & Documentation

• Enter and update guest information in the City s Homeless Management Information System (HMIS) with accuracy and timeliness
• Maintain detailed electronic records of guest stays, services received, and case notes
• Conduct regular data quality checks to ensure accurate and complete HMIS records
• Generate reports from HMIS as requested by supervisors or contract requirements
• Track daily census, bed occupancy, and turnover rates in the system
• Document guest exits, transfers, and outcomes in HMIS
• Ensure compliance with HMIS data standards, privacy requirements, and HUD regulations
• Troubleshoot basic HMIS technical issues and coordinate with IT support when needed
• Maintain backup documentation systems as required

• Guest Assessment & Service Coordination

• Conduct comprehensive needs assessments through structured interviews with guests
• Identify guests who may be suitable for alternative housing options, including rapid rehousing, permanent supportive housing, or transitional programs
• Recognize and document barriers to housing such as income, employment, medical issues, criminal history, or credit challenges
• Identify safety risks, vulnerabilities, and guests requiring specialized services or accommodations
• Screen for domestic violence, human trafficking, mental health crises, and other safety concerns
• Make appropriate referrals to case management, medical services, mental health services, and community resources
• Coordinate with case managers to facilitate guest connections with housing navigation and support services
• Follow up on referrals and track guest progress toward housing stability
• Communicate assessment findings and recommendations to supervisors and case management teams

• Guest Communication & Support

• Provide direct, respectful communication with guests regarding schedules, expectations, and facility rules
• Notify guests of meal times, programming schedules, case management appointments, and facility procedures
• Answer guest questions and provide detailed information about available services and resources
• Serve as a positive, approachable presence to build trust and rapport with shelter residents
• Deliver trauma-informed care and maintain dignity and respect in all guest interactions
• Assist guests…