Service Technician III

Overview

Comfort & Process Solutions, part of the Modigent family, delivers expert commercial and industrial HVAC services nationwide. We focus on sustainable, efficient mechanical solutions, cutting-edge technology, and exceptional customer experiences in critical environments. Join a people-first, innovative team committed to quality and growth.

The Service Technician is a senior-level role requiring EPA certification and typically more than 5 years of hands-on experience in commercial HVAC service and repair. This position involves independent troubleshooting, maintenance, and repair of a broad range of commercial-grade HVAC equipment, including unitary systems up to 50-ton package units, boilers, heat exchangers, control valves, chillers (with retrofitting capabilities), and evaporative coolers.

The successful candidate excels at working autonomously to deliver high-quality service, ensure customer satisfaction, and uphold the highest safety standards.

• Perform full-cycle service, maintenance, diagnosis, repair, and retrofitting on commercial HVAC systems and equipment—from 1-ton mini-splits to 50-ton package units, boilers, chillers, control valves, heat exchangers, and evaporative coolers—at customer sites.
• Identify, analyze, and resolve equipment and system issues efficiently to minimize downtime and maximize performance.
• Utilize advanced diagnostic software, mobile tools/technology, hand/power tools, blueprints, and engineering specifications to complete repairs accurately.
• Document all service activities thoroughly: complete service reports, maintain accurate records/files, and provide detailed call summaries to the dispatcher before leaving the job site.
• Identify and communicate potential service, maintenance, or upgrade opportunities to support business growth and collaborate with account sales teams.
• Prioritize safety at all times: adhere to strict safety protocols, maintain accountability for company-issued tools/vehicles/assets (tracking use, condition, and wear), and promote a secure work environment.
• Demonstrate flexibility and dedication by participating in on-call rotations, overtime, weekend shifts, and occasional overnight travel as business needs require.
• Deliver outstanding customer service through clear communication, professionalism, and a commitment to satisfaction.

• Experience:
  
  5+ years of proven commercial HVAC service and repair experience, with demonstrated ability to work independently on complex systems.
• Certifications:
  
  Valid EPA Section 608 certification (Universal preferred); additional relevant certifications (e.g., NATE) a plus.
• Licenses:
  Valid driver's license with a clean driving record.
• Physical Demands:
  Ability to frequently lift/carry 30 lbs and occasionally up to 50 lbs; comfortable working in varied environments (rooftops, confined spaces, extreme temperatures).
• Other:
  Must successfully pass a background check, drug screening, and any required pre-employment assessments.
• Skills & Attributes:
  Strong troubleshooting/problem-solving skills; proficiency with digital tools and documentation; excellent communication and customer service abilities; team-oriented mindset with a high degree of self-motivation and reliability.

Comfort & Process Solutions, a Modigent company, offers competitive compensation, benefits, ongoing training, career development opportunities, and the chance to contribute to innovative, sustainable HVAC solutions across commercial and industrial facilities.