Regional Field Service Technician

Company Overview

Join Central Business Systems, Inc., a dynamic and rapidly growing office equipment and technology company with over 75 years of excellence in Kentucky, Indiana, and West Virginia. We are looking for a passionate and skilled Regional Field Service Technician to become a vital part of our team.

As a Regional Field Service Technician, you will play a crucial role in ensuring our customers receive top‑n quality service and support for their copiers, printers, and mailing equipment. This position offers the opportunity to travel daily to various customer sites within Lexington, KY, and surrounding counties, making each day unique and engaging.

• Onsite Service:
  Provide installation, user training, and software configurations for printing and mailing equipment at businesses in Lexington, KY, and surrounding areas.
• Troubleshooting:
  Diagnose and resolve equipment issues, including error codes, connectivity problems, and mechanical failures.
• Mechanical Repairs:
  Perform mechanical repairs and troubleshooting on copiers, printers, and mailing equipment.
• Software Configuration:
  Leverage mailing software to configure jobs, troubleshoot issues, and train end users, enhancing their productivity.
• Equipment Delivery:
  Deliver and set up equipment using company vehicles, ensuring smooth operations for our customers.
• Continuous Learning:
  Stay ahead of industry best practices and technologies with ongoing training (online or in‑classroom).

• Experience:
  
  At least 1 year of field service experience, working onsite for customers.
• Technical
  
  Skills:
  
  Basic IT and networking skills, including installing printer drivers, troubleshooting network connectivity, and working with IP addresses.
• Technical Proficiency:
  Ability to read technical service manuals and diagrams to troubleshoot hardware issues.
• Organizational
  
  Skills:
  
  Efficiently manage trouble tickets and coordinate work tasks with dispatch.
• Transportation:
  Valid driver's license with dependable transportation (personal vehicles with mileage reimbursement).
• Physical Capability:
  Ability to move and transport equipment using hand carts, dollies, and vans.

• Experience:
  
  At least 2 years of experience with copiers or mailing equipment, including corrective maintenance (installation‑only experience is not sufficient).
• Technical Expertise:
  Familiarity with mid‑level copiers (45‑65 ppm) and Sharp or Toshiba copiers.
• Additional
  
  Skills:
  
  Experience with mailing systems is a plus; training provided.

• Salary:
  Competitive starting pay of $25‑$28 per hour.
• Benefits:
  Full‑time position with potential for advancement. Includes mileage reimbursement, paid holiday leave, and other benefits.

• Service Area:
  Lexington, KY – primary service areas include Georgetown, Paris, Nicholasville, Richmond, and Berea.
• Travel Requirements:
  Daily travel, typically within a 1‑hour radius.
• Transportation:
  Reliable transportation required; personal vehicles with mileage reimbursement.

Ready to take your career to the next level with Central Business Systems, Inc.? Apply today and become part of a team that values innovation, growth, and exceptional service!