Team Leader, Restaurant​/Food Service

A&W® is looking for some fun and energetic Team Leads for our Lexington, KY restaurants!

We offer a competitive wage, a free meal for each shift, 25% discount for off‑duty meals, referral bonus program, recognition program and service rewards, and additional benefits for full‑time Team Members.

The following benefits are available to all eligible full‑time Team Members:

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• Life Insurance
• Supplemental Life Insurance
• Short‑Term Disability Benefits
• Long‑Term Disability Insurance
• 401(k) Retirement Plan
• Education Assistance

Job Type: Hourly, Non-exempt

Position Summary: Contributes to A&W® success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.

• Works in various positions as needed during shift in addition to Supervisor duties.
• Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
• Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
• Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
• Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
• Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
• Communicates effectively. Filters information between RGM and Team Members as needed.
• Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
• Sets the standard for regular and consistent attendance and punctuality.
• Responsible for the safety and security of the Team Member's, facilities, and assets in the absence of the RGM or AGM.