Resident Services Manager

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Description The Resident Service’s Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and the ability to step in and run the property in the General Manager’s absence.

• Have a strong knowledge of the resident database, accounts receivable, and accounts payable
• Develop and maintain productive relationships with vendors and contractors
• Ensure timely payments of invoices and delinquency policies are followed
• Participate in the daily operations of the property
• Collect all rent, post rent, take action on delinquent rent
• Assist in the posting and paying of invoices as necessary
• Assist with leasing activities and lease execution, resident retention events and endeavors
• Assist in Maintenance follow-ups
• Thorough knowledge of office applications and company policies
• Assist in resolution of resident conflicts

• Bachelor degree strongly preferred, high school diploma required
• 2 years’ experience in various positions in a residential rental community or hospitality industry is preferred
• Proven proficiency in areas of property management operations and leadership
• Strong financial, organizational, analytical and decision-making skills
• Strong internet, Microsoft Office, word processing and spreadsheet skills
• Basic knowledge of Social Media and online presence
• Must have excellent communication and people skills, and a passion to serve

• Health, Vision, and Dental Insurance for you and your dependents
• Prescription Drug Plan
• Employee Assistance Program
• Short-Term Disability & Long-Term Disability Insurance
• Group Life Insurance
• 401(k) Program with Employer Contribution
• Generous Paid Vacation, Sick Time and Holidays
• Paid Parental Leave
• Direct Deposit
• Collegial Work Environment
• Time off to Volunteer
• Employee Referral Program
• Voluntary benefits

GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc. is not responsible for any fees related to unsolicited resumes.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

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GMH Associates, Inc. is an Equal Opportunity Employer