Veterinary Practice Manager

Company Description

Priority Pet Urgent Care is a brand‑new, state‑of‑the‑art urgent care clinic located in Lexington, KY. We are open 7 days a week from 12 noon to 10 PM, providing easy‑to‑access, quality care for pets and their owners. Our mission is to prioritize pet health while fostering teamwork, compassion, and excellence in a supportive work environment. Learn more at

We are hiring a Veterinary Practice Manager to assist in pre‑opening tasks in preparation for the grand opening in May 2026. This role offers an opportunity to shape a new facility and integrate your vision with our mission.

• Practice design
• Equipment ordering and tracking
• Pre‑opening marketing
• Vendor account setup
• PMS setup
• Supply purchasing
• Support staff interviewing, hiring, and training in preparation for the grand opening

To be successful as a veterinary practice manager: you should be patient, detail‑oriented, and capable of multitasking. You must communicate effectively with pet owners and veterinary staff, and demonstrate exceptional management, organizational, and customer service skills.

• Make informal recommendations to the veterinary regional manager regarding staffing needs, advancement, re‑assignments, hours of work or other status changes affecting receptionists.
• Prepare employee work schedules and manage the office staff.
• Provide on‑the‑job training, advise employees of performance requirements, discuss corrective measures, and prepare appraisals.
• Recruit, hire, onboard, and, if necessary, terminate staff, including setting salaries and providing job descriptions.
• Market the hospital to prospective customers and the veterinary community through local and regional events.
• Resolve informal employee complaints and explain personnel policies and procedures while maintaining effective communication.
• Obtain information from owners, give instructions for scheduling appointments, and relay practitioner orders concerning animal care and treatment.
• Answer telephone calls politely and professionally.
• Address pet owners' complaints promptly and efficiently.
• Show unbiased judgment when managing people and make fair recommendations regarding personnel issues and disciplinary action.
• Establish an inventory control system to ensure adequate stocks, review prices for all products, and manage controlled drugs.
• Implement and enforce hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed accurately and timely.
• Maintain good relationships with vendors for optimal support.
• Promptly notify veterinary staff of emergency cases.
• Perform other duties as assigned.

• Experienced or Certified Veterinary Practice Manager (CVPM) with at least 1 year of management experience (or 3+ years veterinary experience).
• Strong leadership, communication, and motivation skills with the ability to guide a team.
• Ability to work well with all team members and support the hospital, doctors, and practice philosophy.
• Compassionate, calm, team‑player.
• Strong communication skills and multitasking ability.
• Highly organized with computer proficiency.
• Knowledge of hospital procedures for assembling patient records and recording veterinary orders.
• Knowledge of veterinary terminology for accurate data entry.
• Self‑starter with a desire to advance knowledge and skillset.
• Open availability with flexibility to adjust hours based on hospital needs.

• Comprehensive benefits: health, dental, vision, liability, 401(k) & matching, life & supplemental insurance, HSA, and FSA.
• Employee Assistance Program
• Paid vacation and sick time for all employees
• Paid bereavement program
• Paid parental leave program
• Competitive compensation
• Continuing education allowance (for licensed/registered/certified roles)
• Tuition assistance program
• Access to a CVA/CVT/CVPM partnership through Penn Foster
• Career development opportunities
• Referral bonus program for most positions
• Additional benefits may be available (personal pet discounts, holiday pay, uniform allowance, bonuses, etc.)
• Hiring eligibility may be contingent on a satisfactory background check.
• Some benefits may vary for full‑time versus part‑time status.

For additional details—including our full equal opportunity statement, texting/outreach communication authorization, physical requirements, and more—please visit this link.