HIM Supervisor - Saint Joseph Hospital

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The Supervisor of HIM oversees and supervises/manages the daily operations of the Health Information Management staff assigned by leading, assigning work, ensuring timely completion of work, and confirming that productivity and quality standards are being met. This position is responsible for training staff in the operation of system applications/equipment and technical aspects of assigning, processing, retrieving, releasing, and storing medical records, including legal requirements regarding HIPAA and confidentiality of medical records.

The Supervisor of HIM will analyze the staff’s production and workflow concerns in both electronic and manual systems and processes and develop and/or revise work procedures to increase efficiency and resolve problems.

Include the following. Others may be assigned.

Customer and Employee Satisfaction

• Develops positive customer relationships by displaying professional and helpful behaviors, as well as mutual respect for patients, physicians, team members, visitors, and family/significant others.
• Communicates openly and honestly; follows through with assignments; behaves in a fair and consistent manner; and supports teamwork at all levels of the organization.

Health Information Management

• Leads and directs assigned HIM team in ensuring daily operations, production, and quality standards are met.
• Manages staff and systems in defined areas to achieve appropriate staffing, resource utilization and cost containment objectives of the organization.
• Ensures staff adheres to appropriate departmental and facility policies and procedures which include ensuring quality and quantity of work/services of staff are acceptable and the staff is meeting established productivity standards.
• Develops and maintains policies and procedures applicable to scope of services supervised.
• Makes recommendations concerning updating and revising of HIM policies.

Reporting Functions

• Evaluates and prepares daily, weekly, and monthly reports indicating production levels and utilization of time and progress toward meeting established goals.
• Completes, analyzes, and submits daily, weekly, monthly, and yearly reports (statistical, productivity, Key Performance Indicators (KPIs) of a complex nature with the use of various applications including MS Excel and PowerPoint).
• Reviews various reports, analyzes data, identifies problem areas and makes recommendations/implements resolution of problems.

Electronic Medical Record (EMR) Management

• Assists with planning, organizing and supervising implementation/upgrades of all HIM related IS systems, including integrated system testing and training.
• Keeps abreast of information systems and all updates and assists HIMD with ensuring implementation meets compliance with department standards.

Privacy/Confidentiality/Release of Information

• Assists HIM Director/Manager in directing and evaluating compliance to privacy, information security, and confidentiality of health information standards.
• Assists HIM Director/Manager in ensuring compliance with related regulations and standards established by State, Federal, accrediting, and other regulatory agencies.

Personnel Management

• Effectively recruits, develops, and retains qualified staff.
• Coaches and mentors staff in order to improve performance and expand responsibility.
• Monitors, evaluates, appraises, or disciplines employees’ activities according to organizational guidelines.
• Reviews and updates job descriptions annually or as necessary to delineate current requirements.
• Conducts, at a minimum, monthly staff team meetings with ongoing staff training.
• Verifies the validity of employees hours submitted to payroll.

Training Functions

• Monitors completion of required compliance, privacy, information security, and other mandatory training.
• Facilitates training for new or transfer hires and ensures staff are properly trained on all department policies and procedures and systems.
• Conducts ongoing staff education, coaching, mentoring, and cross…