General Manager

General Manager – Midwest Fitness Partners

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The role provides an opportunity to serve the community by enabling all people to enhance their lives and to lead a team of employees in a positive and motivating manner with continuous assistance in employee training and development.

Reports to: Regional Manager

• Recruit, hire, train, and develop a high performing staff consisting of Assistant Managers, Front Desk Representatives, Fitness Instructors, and Cleaners.
• Create a culture of positivity and motivation within your club and your staff.
• Create and maintain a welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines.
• Completing all payroll functions in a timely manner.

• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFMW’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Complete monthly and annual evaluations on your team.
• Uphold the integrity and security of staff files and sensitive company documents.
• Involved in all front‑desk related activities, including answering phones, assisting callers with a variety of questions, new member sign‑ups, and taking prospective members on a tour.
• Demonstrate an unparalleled knowledge of computer systems to complete any membership related function.
• Explain and promote our unique fitness instruction classes (pe@pf) to active members and new members, helping them to keep their workouts new and exciting.
• Facilitate all member requests, issues, and questions.
• Ability to take control of, assess, and assist in emergency medical situations.
• Uphold the rules and policies in the facility and ensure a prompt opening and closing of the club when applicable.
• Oversee cleanliness and maintenance of the facility.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner to the Director of Operations and your assigned Maintenance Technician.
• Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
• Ensure staff has completed all HR related forms and processes.
• Track reports and statistics (daily, weekly, monthly, and annually).
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Completing a minimum of five interviews on a weekly basis.

• Superior customer service skills.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy, and listening skills.
• Hard working, enthusiastic, and energetic.
• Strong problem resolution skills.
• Current CPR certifications.
• High school diploma/GED equivalent required.
• Must be 18 years or older.
• Must be punctual.
• Must be available via phone during non‑working hours.
• Be a representative of the core values of PFMW at all times, by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Become CTM certified within six months of becoming a manager.
• This position may require overtime, weekends, evenings, and holidays; must be flexible.

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 pounds.
• Frequent climbing, balance, kneeling, and crouching during shift; must never put themselves under equipment.