Field Service Technician II

Field Service Technician II – Contract to Hire – Peak Systems – Lexington, KY, United States

Order: 575888 – Order Type:
Temp

Summary This position requires overnight travel from Sunday to Thursday, onsite at client locations during normal business hours with overnight travel. OT may be required. Requires a valid state driver's license (Real ), clean MVR, and a reliable vehicle.

Requirements

• Onsite at client locations
• TOP 2 required skills:
  Electro‑mechanical and printer hardware support experience
• Years of experience: 2 to 3+
• Certifications/education:
  Lexmark printer certification nice to have
• Miles per day will vary depending on client locations
• Located within 75 miles of Lexington, KY 40510
• Candidate review and interviews start: ASAP

• Project focus on upgrading advanced commercial printers at retail locations
• Replace printer parts: paper feed, power supply, print head, toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on‑site technical support to internal or external customers for complex or escalated technology issues
• Install and remove equipment and systems as required
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact
• Ensure schedules, transmissions, online systems, and problems are resolved accurately and timely
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost‑effective repair/resolution to minimize customer downtime

• Minimum 2‑3+ years of field service experience, specifically in commercial printers
• Extensive traveling via plane and/or car
• Commercial/large printer experience;
  Lexmark printer certification nice to have
• Experience with commercial printers and electronics/mechanical aptitude
• Working knowledge of Windows OS, networks, databases and network security concepts and tools
• Working knowledge of Microsoft Office suite including Outlook
• Experience with multi‑platform Windows O/S
• Knowledge of Rufus, Windows Server imaging, photo printing, system connectivity, and Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50 lbs.
• Excellent customer service skills and professionalism
• Effective written and verbal communication with stakeholders, leadership, partners, team members, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast‑paced client‑driven environment

Pay Rate: $24.00 per hour

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