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Senior Manager, Technical Support – Escalations & Quality

Job in Lexington, Fayette County, Kentucky, 40598, USA
Listing for: Dormakaba USA, Inc.
Full Time position
Listed on 2026-03-03
Job specializations:
  • IT/Tech
  • Management
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading global access solutions provider is seeking a Senior Manager of Technical Support based in Lexington, KY. In this role, you will oversee all technical support operations for Safe Locks, focus on customer satisfaction and team performance, and handle complex technical issues. You will manage a team, implement support policies, monitor key performance metrics, and collaborate with product, engineering, and sales teams to enhance product quality.

Ideal candidates have over 10 years of experience in technical management and a relevant degree.
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Position Requirements
10+ Years work experience
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