Network Operations Center Technician

Job Description

The Jockey Club Technology Services Inc. (TJCTS) is currently looking for a Network Operations Technician to join our team in Lexington, Kentucky.

The Jockey Club Technology Services is a technology company formed in 2002 to maximize the benefits of state-of-the-art communications and data management technology in support of the continued growth of The Jockey Club and the thoroughbred industry  provide technology solutions that encompass software development, technology consulting, and hosting and managed services to address complex business needs that organizations face.

The Network Operation Center (NOC) Technician provides initial point of contact to internal and external customers for technical support of production, software, hardware, and data communications issues. Monitors systems operations via tools provided. Opens and updates ticket to record problems. Dispatches on-call resources for problem resolution. Provides follow-up communications to customer.

Performs technical and systems maintenance tasks as directed. Performs backup tape changes and rotations to off-site storage.

Monitors building security video feeds and reports incidents to management and/or local authorities if necessary. Assists in coordinating building access badge system. Provides after-hours access to building for authorized individuals without badges.

• Provides technical support and resolves problems with production and hosted systems for external customers.
• Provides technical support and resolves problems with production applications, Windows and Office software, hardware, and network for internal customers.
• Provides network monitoring and incident management.
• Creates and updates tickets to log, track, and monitor system issues. Escalates issues to a qualified resource as appropriate. Monitors progress of open trouble tickets and follows up with the customer.
• Execute backup tape changes and coordinate off site rotation.
• Arranges equipment moves and/or setups for telephones, workstations, printers, etc. for internal customers.
• Assumes support duties as required for new applications, new systems, and new customers.

This position has authority to resolve technical problems for internal and external customers. This team member shares responsibility with Development, Systems Engineers and Technical Professionals. For all customers, problem identification is based on system monitors or feedback from the customer and the consequence is restricted productivity for the customer.

High School diploma with 2 years' work experience in information/computer technology.

Technical certification is preferred.

Computer and Internet knowledge, e.g. hardware, operating systems and network connectivity.

Excellent customer service and communications skills.

Must be self-directed and self-motivated, need minimal supervision, and have the ability to make independent decisions.

Must be able to work 10 hour shifts, evenings, weekends, and outside of normal business hours required.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• Network support: 2 years (Preferred)

Work Location:

In person