Courtyard Lexington Keeneland Airport - Front Desk Agent

Courtyard Lexington Keeneland Airport - Front Desk Agent PM Address 3100 Wall Street, Lexington, KY, 40513 Compensation $14.50/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

We are located within Beaumont Centre, just five miles from Lexington/Bluegrass Airport, Keeneland Racetrack, and just minutes away from the University of Kentucky, downtown Lexington and Lexington Convention Center. Our lobby also features The Bistro. Eat, drink and connect in our restaurant that serves both breakfast and dinner. The Bistro lounge is the perfect place for guests to enjoy wine, beer or our signature cocktails after a long day.

We proudly brew Starbucks coffee and guests can swim in the indoor pool or relax in the hot tub.