Front Desk Agent

Front Desk Agent - Courtyard Lexington North

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check‑in/check‑out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

• Friendly and attentive face of the hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Potential career progression to front office supervisor, manager or other management positions within hotel operations.

• Combination of education and hotel experience is preferred.

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Physical ability to sit, stand, bend, kneel, and lift as required.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.

• Career growth opportunities across a nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday with Pay Active.
• Paid Time Off (PTO) and Paid Holidays.
• Full healthcare benefits: medical, dental, and vision.
• 401(k) with guaranteed 4% match and no vesting period.
• Exclusive hotel and food & beverage discounts.

Our “Be Excellent” culture is more than words on a website—we live and breathe it. As one associate said in an anonymous survey, “This is the best management company I’ve ever worked for. They walk the talk from the corporate office to the field.” We believe the hotel business offers successful career paths from any level.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

EEO Statement: HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Entry level

Full-time

Management and Operations

Hospitality

$15.50/hr – $15.50/hr