Banquet Captain

description

the banquet captain is responsible for supervising and assisting with the set up, service, and clean up of all assigned banquet functions.

*** información disponible en español.***

• at least 1 year of progressive experience in a hotel or a related field required. High school diploma or equivalent required.
• college course work in related field helpful.
• previous supervisory responsibility preferred.
• alcohol awareness certification (must comply with state regulations)
• must be able to convey information and ideas clearly.
• must be able to evaluate and select among alternative courses of action quickly and accurately.
• must work well in stressful, high pressure situations.
• must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• must maintain composure and objectivity under pressure.
• must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• must have the ability to assimilate complex information, data, etc. From disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• must be able to work with and understand financial information and data, and basic arithmetic functions.

• approach all encounters with guests and employees in a friendly, service oriented manner.
• maintain regular attendance in compliance with avion hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• comply at all times with avion hospitality standards and regulations to encourage safe and efficient hotel operations.
• comply with certification requirements as applicable to position to include alcohol awareness, food handlers, safety, etc.
• maintain friendly and warm demeanor at all times.
• inspect the set-up of meeting and banquet functions, checking them against the banquet event order.
• supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• act as the liaison between sales/catering manager and the in-house meeting or banquet contact.
• respond to guests’ problems, complaints and accidents. Communicate problems/issues to the banquet manager, banquet supervisor, or food and beverage manager.
• assist banquet manager/supervisor/f&b manager with the creation of the banquet work schedule and completion of banquet wage progress reports.
• assist in service of functions as required.
• assist in banquet set-up as required.
• requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
• supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
• inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
• follow all state liquor laws.
• be familiar with banquet menus and prices.
• know hotel services and facilities.
• enforce all hotel policies and safety rules.
• be familiar with fire exit and fire extinguisher locations, and know how to operate.
• supervise banquet staff as directed by banquet manager/banquet supervisor/f&b manager.
• be familiar with and enforce all standard operating procedures for the banquet department.
• hold pre-function meetings, and check staffing and menus prior to events.
• make sure all required equipment is available for event.
• give job tasks to servers and assign stations.
• supervise service of station or room.
• prepare banquet checks and obtain signatures from guest contact.
• monitor ongoing functions throughout assigned shift.
• assist servers throughout function.
• supervise clean-up.
• verify servers’ paperwork when event is complete.
• assist the…