Patient Relations Assistant​/UKHC

Job Title

Patient Relations Assistant/UKHC

• Requisition Number: RE52711
• Department Name: M1200:
  
  Community Management Practice
• Work Location:
  
  Lexington, KY
• Grade Level: 06
• Salary Range: $/hour
• Type of Position:
  Staff Position
• Time Status:
  Full-Time
• Required
  
  Education:
  
  HS
• Required Related
  
  Experience:
  
  3.5 yrs
• Required License/Registration/Certification:
  None
• Physical Requirements:
  
  regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.
• Shift: Monday – Friday; mostly days

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. This position is located off-campus in Lexington, KY at UKHC Turfland. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone.

This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

• Greet patients and assist with registration.
• Verify insurance and handle cash transactions.
• Prepare and update medical records and schedule appointments.
• Procur new patient records and procure appointment records.
• Communicate information with patients via telephone and in person.
• Answer phone inquiries and support clinic operations.
• Support clinic initiatives to improve patient attendance and maintain attendance records.

• Excellent communication skills and ability to remain calm during emotionally stressful moments or crises.
• Strong attention to detail for accurate patient record entry.
• Teamwork mindset and ability to work collaboratively.
• Ability to follow processes and perform data entry in multiple systems simultaneously.
• Respect for confidentiality and ability to prioritize tasks efficiently.
• Preferable experience in patient relations, clinical support, or a related healthcare environment.

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. The University of Kentucky is a Tobacco & Drug Free campus. The University follows both federal and state constitutions as well as all applicable laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.