Center Receptionist

Overview

Posted Friday, January 30, 2026 at 5:00 AM

At Bluegrass Care Navigators we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference. Join #TeamBCN where your work matters, and your time is valued.

10-hour shifts, rotating 30-hour one week, 40 hours next (70 hours per pay period).

8:00am-7:00pm Monday, Tuesday, Friday week 1, 8:00am-7:00pm Monday, Tuesday, Thursday, Friday week
2. Occasional weekends for PTO coverage.

The Support Center Receptionist will serve as the first responder to all inbound calls to BCN. In answering all calls, the Receptionist must exemplify BCN’s core values of Excellence, Innovation, Sustainability, Diversity, Compassion, Integrity, Respect and Dignity, and Teamwork through exceptional customer service to internal and external callers. The Receptionist must be able to handle a wide and diverse caller type and call type, supported by technology and established policies and procedures.

• High School Diploma or GED required. (Associate degree in a business-related field preferred).
• Past customer service experience required.
• Business/office operations experience preferred preferably in healthcare.
• Must demonstrate exceptional interpersonal relationship skills necessary to interact in a positive, compassionate, and professional manner with all types of callers (i.e., patients/clients families, referral sources, partners, and BCN team members).
• Must have ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, customer experience, and confidentiality.
• Must demonstrate ability to maintain accountability to required outcomes/metrics and work independently and creatively while functioning as part of a cooperative, coordinated team.
• Must demonstrate strong proficiency in Microsoft Office products.
• Knowledge of medical terminology a plus.
• Must have strong working knowledge of phone and computer equipment.
• Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.
• Include minimum education, certifications, experience.
• Must be a licensed driver with an automobile in good working order, that is insured in accordance with state minimum requirements.

Bluegrass Care Navigators is committed to creating a diverse environment and complies with Equal Employment Opportunity and Title VI guidelines. Employment with Bluegrass Care Navigators, as well as our services, are available to all qualified individuals. We embrace and celebrate differences of persons of varying age, ethnicity, gender, disability, race, color, sex (including sex characteristics, intersex traits, pregnancy or related conditions), sexual orientation, gender identity, sex stereotypes, religion, national origin, political affiliation, socioeconomic and family status, geographic region, and other characteristics that make our employees unique.

It is the policy of Bluegrass Care Navigators to implement fair and effective personnel policies and to require all employees to serve the organization's mission and values.