Supervisory Program Specialist

Lexington Health Care System is recruiting for a Supervisory Program Specialist (Veteran Experience Officer), GS-301-12, who directly maintains a work liaison relationship with Veteran's service organizations, community groups, and others whose interest is in helping and protecting Veterans, their families, and their representatives.

This position serves as the Veteran Experience Officer (VEO) at LVAHCS and is aligned in the Office of the Assistant Director, reporting to the Assistant Director. The Veteran Experience Officer will work directly with the executive team and leaders across the healthcare system to assess and communicate performance and to create change at all levels of the organization.

Duties and Responsibilities for the GS-12 Supervisory Program Specialist include, but may not be limited to:

* Provides program oversight, coordination, and leadership related to Veteran Experience across organizational lines.

* Collects, analyzes, and trends data related to Veteran satisfaction or Voice of the Veteran.

* Provides briefings or presentations regarding VE initiatives an data to executive leadership, service chiefs, and front-line employees.

* Chairs the VE Committee and helps influence strategic projects related to Veteran Experience.

* Evaluates subordinates' performance and counsels employees to resolve performance and conduct problems.

* Translates Veteran feedback into recommendations for leadership regarding initiatives to improve the overall Veteran experience.

* Addresses concerns from Veterans, family members, congress, etc.

* Translate management goals and objectives into coordinated operations, including management of resources.

* Reviews data from various feedback mechanisms, analyzes, summarizes, and implements business solutions to support Veteran experience and satisfaction.

* Collaborates with services and programs to gain feedback and resolve Veteran problems, concerns, and unmet needs.

* Communicates the VHA and Lexington VAHCS mission and policies to Veterans and staff.

* Routinely engages with key stakeholders such, including VISN, Congress, community partners, and accrediting bodies , by face-to-face, telephone, email, or written methods.

* Determine training needs to ensure facility meets goals and objectives related to Veteran Experience.

* Other duties as assigned.

Work Schedule:

Monday-Friday | 7:30am-4:00pm

Telework:
This position may be authorized for AdHoc telework. Telework eligibility will be discussed during the interview process.

Position Description/PD#:
Supervisory Program Specialist/PD303770

Relocation/Recruitment

Incentives:

Not Authorized

Critical Skills Incentive (CSI):
Not Authorized

Permanent Change of Station (PCS):
Authorized

PCS Appraised Value Offer (AVO):
Authorized